SHOP POLICIES

HOW TO CARE FOR HANDMADE CERAMICS

My pots are all handmade ceramics, made with stoneware clay fired to 2160F or 1180C. They are generally sturdy enough to go in the dishwasher and microwave, but they will chip if they rattle against other items. Please load them carefully into the dishwasher or hand wash. And, while they can withstand high heat for baking, they will crack if subject to a sudden temperature change. Do not place a cold pie pan into a hot oven. Avoid preheating the oven or chilling the pot before baking.

SHIPPING NOTES

I ship all orders within one week of ordering, unless otherwise indicated at time of sale or in communication thereafter. I do all the packaging myself, and my primary job is being a mom, so sometimes my children’s activities get in the way of packing and delivering boxes to the post office.

All items are shipped through USPS. Please be sure your address is listed correctly when you place your order.

I am not currently offering free shipping, because I would have to inflate my prices to cover it, and it costs much more to ship across the country than to send it regionally. I used the least expensive shipping open I can find, and will refund you the difference between what the shipping actually costs if it is less than projected. Often, it winds up being about $5 less.

I do not offer international shipping through the website at this time, but feel free to email me and we can try to work something out.

I reuse packaging materials as much as possible, and I hope you will reuse them again if you can!

DAMAGES

I do my best to package each piece carefully and safely, and pots rarely arrive broken or damages. When your pot arrives, please check it carefully to confirm that it is not cracked and that it does not leak. If it is damaged, please email or message me within 3 days of arrival with photographs of the damage and the box it arrived in. We will discuss replacement or refund if appropriate. Replacements are tricky, because each pot is unique and it can take a month or more to transform new clay into a finished pot.

RETURNS

All sales are final. Please message me with any questions you have about a pot before purchasing. Because packaging ceramics is difficult and costly, I do not accept returns.

CANCELLATIONS 

Orders cannot be canceled after midnight Pacific time the day the order was placed. I try to package items for shipment the following day, although it may take up to a week.

COPYRIGHT

All photographs, designs, artwork, and names are the property of Leah Russin.  Please do not use my images or content without my written consent.

Thank you!